Check out our newest products focusing on movement and mental health! Shop Now

Customer Service Basics: Service with a Smile

Item #: 300013 UPC: 846742000768

Run time: 22 minutes
Audience: Grade 9 - Adult

Closed Captioned

In this humorous video that is reminiscent of “The Office”, join the employees of the fictitious Lucky Star Coffee Company as they learn about customer service. Mark, the shop manager, thinks he’ll be leading a training seminar on good customer service. And why wouldn’t he, since he knows everything to know on the subject? Mark and his crew quickly discover the reason for the seminar when they are shown security camera footage of misguided (and hilarious) interaction with customers. Through the seminar, viewers learn three main steps to good customer service including:

• Listening to the customer
• Anticipating needs
• Admitting mistakes


Customer Service Basics Worksheet

"Intended for both high school and adult viewers, Customer Service Basics: Service with a Smile is an educational DVD offering a solid grounding in the basics of customer service. Employees of the fictional Lucky Star Coffee Company learn about customer service from Mark, the shop manager, in this lighthearted presentation slightly reminiscent of a situation comedy. Security cameras have captured well-intentioned employees making common customer service mistakes that everyone should watch out for! Topics covered include the importance of listening to the customer, anticipating their needs, and admitting mistakes honestly. An excellent primer of absolutely required skills for the demanding service market, Customer Service Basics is enthusiastically recommended for high school and public library collections. "
The Midwest Book Review, July 2011


Custom digital print solutions help you define and own your brand. The first step is taking full ownership of your message with audience specific stories nobody but you can share with the world. Even before you tell us what you need, you know we’ll deliver because we have every resource at our fingertips. Including the capability, capacity and expertise that comes with inventing the territory.

Learn More

We like to call it Visualz Zing.It’s materials and resources that help you create places that elicit a response. Visualz Zingis any experiential element that welcomes your visitors on a deeper level with images and storytelling that create emotion. Our environmental graphics, including wall graphics, floor graphics, signage and installations will help people connect with your space in ways that make them feel wanted, inspired and motivated.

Learn More

Let’s create some Visualz Zing that brings your cafeteria or healthcare space tolife. Graphic design is a powerful communication tool that has long been used to connect people to brands, products and experiences. Effective design tells a story both visually and contextually. Our craftspeople are specialists in the field ofcreating dynamic education and healthcare environments. They use their expertise to make your ordinary spaces extraordinary. We’d love to show you what we can do for you – everything from prototyping to illustration to branding and logos.

Learn More

A cafeteria makeover will build pride, participation and profit. It can increase efficiency and flow. It will go from eating place to meeting place. That’s the power of visually impactful graphics. Inviting and inspiring. Exciting and redefining. Endless possibilities for what promises to be only the beginning of newly imagined spaces.

Learn More

Lorem ipsum dolor sit amet consectetur adipiscing elit cras, pulvinar ligula per montes dictumst massa class, nibh ornare himenaeos ad molestie neque mauris. Augue ornare sapien libero fusce nam lobortis nisi magna purus porttitor commodo tempus

Optional link